40%
Concerns about the cost to implement and maintain technology were stated by 4 in 10 CSOs
CSOs want their physical security operations to react at speed and with accuracy. Top of the agenda for future investment is Artificial intelligence (AI).
CSOs rated their technological advancement in terms of their physical security program, with a detailed set of criteria. These ranged from minimal tech use, to advanced and followed by cutting edge.
Latin America is the most advance region in the world in its use of cutting edge technology.
The shift from purely staffed security operations to technology-enabled, is challenging according to 9 in 10 CSOs. The top two barriers companies face when implementing technology are the cost to implement and the cost to maintain technology.
A third are concerned about the lack of skills in the security workforce and the lack of internal skills in their own company to implement technology.
Technology improves the overall effectiveness of security operations, enabling security staff to be more productive and efficient.
Physical and cyber security are increasingly interlinked. 9 out of 10 respondents said cyber threats, which threaten physical security, are challenging to their businesses.
9 in 10 CSOs said company leaders are more concerned with cyber than physical security.
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Current Use of Technology
Global Average
Almost two-fifths of our respondents claim to be using Cutting-edge and emerging technology in their security operations. However, they plan on increasing this to just over 50% in the next 12 months.
The number of companies using Minimal or basic and Advanced technology will decrease over the same period.
Future Use of Technology
Global Average
Artificial intelligence and machine learning and AI-powered surveillance and monitoring systems are expected to be the technological advancements companies will be utilising the most over the next five years to improve physical and cyber security operations.
Current Use of Technology
Regional Comparison
The cost to implement technology in security operations is the biggest barrier, said 41% of respondents.
Future Use of Technology
Regional Comparison
Latin American CSOs reported using the most Cutting-edge and emerging technology in their security operations. In the next 12 months, Sub-Saharan CSOs expect to use the most.
Planned Technology Advancements In The Next 5 Years
Global Average
Barriers To Implementing Security Technology
Global Average
42%
will invest in AI and AI-powered surveillance - top of the list of future Investments in the next 5 years
90%
Technology improves the overall effectiveness of security operations according to 9 in 10 respondents